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No. Publication Number Title Publication/Patent Number Publication/Patent Number Publication Date Publication Date
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1
US9594547B2
Method and system to manage services for multiple managed computer systems
Publication/Patent Number: US9594547B2 Publication Date: 2017-03-14 Application Number: 13/896,047 Filing Date: 2013-05-16 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F9/445 Abstract: A method to facilitate provision of services to a managed system (e.g., a PC, PDA, cell phone) includes causing installation of an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system. Each of the plurality of service applications is to facilitate provision of a service provided by a respective service provider of a number of service providers to the managed system. A service input (e.g., from an IT administrator) is received at the management system. The service input identifies a subset of a number of service applications to be installed on the managed system. The subset of service applications is distributed to the managed system for installation by the agent application on the managed system.
2
US9367670B2
Managing a software item on a managed computer system
Publication/Patent Number: US9367670B2 Publication Date: 2016-06-14 Application Number: 13/754,641 Filing Date: 2013-01-30 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing L.P.   IPC: G06F7/04 Abstract: A method and system is provided of managing a current software item on a managed computer system connectable to a management computer system via a computer network. The method includes identifying, using an agent application, the current software item on the managed computer system, identifying if the current software item is an unauthorized software item; and selectively disabling the unauthorized software item.
3
US8930937B2
Intelligent patch checker
Publication/Patent Number: US8930937B2 Publication Date: 2015-01-06 Application Number: 13/415,653 Filing Date: 2012-03-08 Inventor: Mccaleb, Jed   Rive, Russel   Assignee: Dell Marketing L.P.   IPC: G06F9/445 Abstract: A client computer sends application information about a software application to a server system. The server system performs a comparison between the application information about the software application and the most-updated upgrade package for the software application. The most-updated upgrade package for the software application is stored in a part database. The most-updated upgrade package for the software application is received by the client system automatically when the comparison indicates that the most-updated upgrade package has not been installed on the client system. A client database stores a plurality of configuration files for a plurality of client systems. A first configuration file provides the sever system with the knowledge of the software applications installed on the client system. The application information about the software application comprises version information of the software applications and is stored in a database in the client system.
4
US2014013154A1
Method and system for processing email during an unplanned outage
Publication/Patent Number: US2014013154A1 Publication Date: 2014-01-09 Application Number: 14/017,984 Filing Date: 2013-09-04 Inventor: Abeol-nil, Samy Mahmoud   Mirchandani, Satin   Nonemacher, Michael   Postelnik, Igor   Rosenfelt, Michael I.   Scharff, Chris   Assignee: DELL MARKETING USA L.P.   IPC: G06F11/20 Abstract: The method and system of the present invention provides an improved technique for processing email during an unplanned outage. Email messages are redirected from the primary server to a secondary server during an unplanned outage such as, for example, a natural disaster. A notification message is sent to users alerting them that their email messages are available on the secondary server by, for example, Internet access. After the termination of the unplanned outage, email messages received during the unplanned outage are synchronized into the users standard email application.
5
US8874618B2
Local client database for remote support
Publication/Patent Number: US8874618B2 Publication Date: 2014-10-28 Application Number: 11/970,970 Filing Date: 2008-01-08 Inventor: Jooste, Sarel Kobus   Assignee: Dell Marketing USA, L.P.   IPC: G06F17/30 Abstract: A computerized method and system to communicate information between a supported client computer and a remote support organization have been described. At the supported client computer, status information, generated by one or more client applications when executing on the supported client computer, may be retrieved. The status information may be stored in a client database on the supported client computer. A first client database definition for a client data item may be mapped to a first tag, the first client database definition may be associated with the client database and the client data item may include the status information. A client message document including the first tag may be communicated to a support server of the remote support organization. The status information may be stored in, and retrieved from, the client database via a functional abstraction layer comprising one or more customized application program interfaces (API).
6
US8458300B2
Method and system to manage services for multiple managed computer systems
Publication/Patent Number: US8458300B2 Publication Date: 2013-06-04 Application Number: 12/857,269 Filing Date: 2010-08-16 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F15/177 Abstract: A method to facilitate provision of services to a managed system (e.g., a PC, PDA, cell phone) includes causing installation of an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system. Each of the plurality of service applications is to facilitate provision of a service provided by a respective service provider of a number of service providers to the managed system. A service input (e.g., from an IT administrator) is received at the management system. The service input identifies a subset of a number of service applications to be installed on the managed system. The subset of service applications is distributed to the managed system for installation by the agent application on the managed system.
7
US8370953B2
Method of managing a software item on a managed computer system
Publication/Patent Number: US8370953B2 Publication Date: 2013-02-05 Application Number: 13/281,773 Filing Date: 2011-10-26 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F7/04 Abstract: A method and system is provided of managing a current software item on a managed computer system connectable to a management computer system via a computer network. The method includes identifying, using an agent application, the current software item on the managed computer system, identifying if the current software item is an unauthorized software item; and selectively disabling the unauthorized software item.
8
US8554843B2
Method and system for processing email during an unplanned outage
Publication/Patent Number: US8554843B2 Publication Date: 2013-10-08 Application Number: 10/655,656 Filing Date: 2003-09-05 Inventor: Aboel-nil, Samy Mahmoud   Mirchandani, Satin   Nonemacher, Michael   Postelnik, Igor   Rosenfelt, Michael   Scharff, Chris   Assignee: Dell Marketing USA L.P.   IPC: G06F15/16 Abstract: The method and system of the present invention provides an improved technique for processing email during an unplanned outage. Email messages are redirected from the primary server to a secondary server during an unplanned outage such as, for example, a natural disaster. A notification message is sent to users alerting them that their email messages are available on the secondary server by, for example, Internet access. After the termination of the unplanned outage, email messages received during the unplanned outage are synchronized into the users standard email application.
9
US2013254760A1
Method And System To Manage Services For Multiple Managed Computer Systems
Publication/Patent Number: US2013254760A1 Publication Date: 2013-09-26 Application Number: 13/896,047 Filing Date: 2013-05-16 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F9/445 Abstract: A method to facilitate provision of services to a managed system (e.g., a PC, PDA, cell phone) includes causing installation of an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system. Each of the plurality of service applications is to facilitate provision of a service provided by a respective service provider of a number of service providers to the managed system. A service input (e.g., from an IT administrator) is received at the management system. The service input identifies a subset of a number of service applications to be installed on the managed system. The subset of service applications is distributed to the managed system for installation by the agent application on the managed system.
10
US2013145476A1
Managing A Software Item On A Managed Computer System
Publication/Patent Number: US2013145476A1 Publication Date: 2013-06-06 Application Number: 13/754,641 Filing Date: 2013-01-30 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F21/50 Abstract: A method and system is provided of managing a current software item on a managed computer system connectable to a management computer system via a computer network. The method includes identifying, using an agent application, the current software item on the managed computer system, identifying if the current software item is an unauthorized software item; and selectively disabling the unauthorized software item.
11
EP1540491B1
METHOD AND SYSTEM FOR PROCESSING EMAIL DURING AN UNPLANNED OUTAGE
Publication/Patent Number: EP1540491B1 Publication Date: 2012-01-18 Application Number: 03749419.2 Filing Date: 2003-09-05 Inventor: Aboel-nil, Samy Mahmoud   Mirchandani, Satin   Nonemacher, Michael   Postelnik, Igor   Rosenfelt, Michael   Scharff, Chris   Assignee: Dell Marketing USA L.P.   IPC: G06F15/16
12
AT542182T
VERFAHREN UND SYSTEM ZUM VERARBEITEN VON EMAIL WÄHREND EINER UNGEPLANTEN AUSFALLZEIT
Title (English): Procedures and systems for processing e-mail during unplanned downtime
Publication/Patent Number: AT542182T Publication Date: 2012-02-15 Application Number: 03749419 Filing Date: 2003-09-05 Inventor: Aboel-nil, Samy Mahmoud   Mirchandani, Satin   Nonemacher, Michael   Postelnik, Igor   Rosenfelt, Michael   Scharff, Chris   Assignee: DELL MARKETING USA L.P.   IPC: G06F15/16
13
US8141071B2
Intelligent patch checker
Publication/Patent Number: US8141071B2 Publication Date: 2012-03-20 Application Number: 11/801,076 Filing Date: 2007-05-07 Inventor: Mccaleb, Jed   Rive, Russel   Assignee: Dell Marketing USA, L.P.   IPC: G06F9/44 Abstract: A method for remotely updating software in a plurality of computer systems is disclosed. In one embodiment, a client computer sends application information about a software application to a server system. The server system performs a comparison between the application information about the software application and the most-updated upgrade package for the software application. The most-updated upgrade package for the software application is stored in a part database. The most-updated upgrade package for the software application is received by the client system automatically when the comparison indicates that the most-updated upgrade package has not been installed on the client system. A client database stores a plurality of configuration files for a plurality of client systems. A first configuration file provides the sever system with the knowledge of the software applications installed on the client system. The application information about the software application comprises version information of the software applications and is stored in a database in the client system.
14
SG176438A1
A SYSTEM AND METHOD FOR MANAGING DATA ACROSS MULTIPLE ENVIRONMENTS
Publication/Patent Number: SG176438A1 Publication Date: 2011-12-29 Application Number: 2011079985 Filing Date: 2007-11-06 Inventor: Igor, Postelnik   Samy, M Aboel-nil   Dane, O Knecht   Scott, B Kovner   Assignee: DELL MARKETING USA L.P.   IPC: Abstract: A SYSTEM AND METHOD FOR MANAGING DATA ACROSS MULTIPLE ENVIRONMENTSThe present invention discloses a system and method for data management whereby a data management application manages data across a managed service environment
15
US2011041079A1
METHOD AND SYSTEM TO MANAGE SERVICES FOR MULTIPLE MANAGED COMPUTER SYSTEMS
Publication/Patent Number: US2011041079A1 Publication Date: 2011-02-17 Application Number: 12/857,269 Filing Date: 2010-08-16 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F3/01 Abstract: A method to facilitate provision of services to a managed system (e.g., a PC, PDA, cell phone) includes causing installation of an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system. Each of the plurality of service applications is to facilitate provision of a service provided by a respective service provider of a number of service providers to the managed system. A service input (e.g., from an IT administrator) is received at the management system. The service input identifies a subset of a number of service applications to be installed on the managed system. The subset of service applications is distributed to the managed system for installation by the agent application on the managed system.
16
US8065740B2
Managing a software item on a managed computer system
Publication/Patent Number: US8065740B2 Publication Date: 2011-11-22 Application Number: 12/580,065 Filing Date: 2009-10-15 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F7/04 Abstract: A method and system is provided of managing a current software item on a managed computer system connectable to a management computer system via a computer network. The method includes identifying, using an agent application, the current software item on the managed computer system, identifying if the current software item is an unauthorized software item; and selectively disabling the unauthorized software item.
17
US7735127B1
Method and system for communicating with a managed system located behind a firewall
Publication/Patent Number: US7735127B1 Publication Date: 2010-06-08 Application Number: 10/305,698 Filing Date: 2002-11-26 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F5/00 Abstract: A method and system for communicating with at least one managed system located behind a firewall are provided. The system includes an agent computer, located behind a firewall, to communicate with the at least one managed system and a management system. The management system communicates with the agent computer to provide computer related services. The management system is located on an opposed side of the firewall and communicates an envelope including at least one executable task to the agent computer for communication to the managed system. The executable task may be included in a script and the agent computer may poll the management system to determine if there is an envelope for it to receive.
18
US7685292B1
Techniques for establishment and use of a point-to-point tunnel between source and target devices
Publication/Patent Number: US7685292B1 Publication Date: 2010-03-23 Application Number: 11/399,593 Filing Date: 2006-04-06 Inventor: Kinsella, Joe   Pillai, Vikram   Abes, Andi   Rodger, Dave   Assignee: Dell Marketing USA L.P.   IPC: G06F15/16 Abstract: Described are techniques to establish an on-demand, secure, point-to-point tunnel between a source device of a source network to a target device of a target network. The target network may not be visible to the source network. The target network includes a tunnel client and a tunnel server may be a perimeter device of the source network. The tunnel client may send a first message to the tunnel server. Data may be transmitted from the source to target device by including the data in a return message in response to the first message. The first message and the return message may be sent over one or more “heartbeat” connections which are continually established and torn down to transmit data between the two networks, and the source and target devices therein.
19
US7779092B2
Method and system to manage services for multiple managed computer systems
Publication/Patent Number: US7779092B2 Publication Date: 2010-08-17 Application Number: 12/193,272 Filing Date: 2008-08-18 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: G06F15/177 Abstract: A method to facilitate provision of services to a managed system (e.g., a PC, PDA, cell phone) includes causing installation of an agent application on the managed system, the agent application including an install component to install at least one of a plurality of service applications on the managed system. Each of the plurality of service applications is to facilitate provision of a service provided by a respective service provider of a number of service providers to the managed system. A service input (e.g., from an IT administrator) is received at the management system. The service input identifies a subset of a number of service applications to be installed on the managed system. The subset of service applications is distributed to the managed system for installation by the agent application on the managed system.
20
US2010037316A1
MANAGING A SOFTWARE ITEM ON A MANAGED COMPUTER SYSTEM
Publication/Patent Number: US2010037316A1 Publication Date: 2010-02-11 Application Number: 12/580,065 Filing Date: 2009-10-15 Inventor: Rive, Russell S.   Rive, Peter Joshua   Assignee: Dell Marketing USA, L.P.   IPC: H04L9/32 Abstract: A method and system is provided of managing a current software item on a managed computer system connectable to a management computer system via a computer network. The method includes identifying, using an agent application, the current software item on the managed computer system, identifying if the current software item is an unauthorized software item; and selectively disabling the unauthorized software item.
Total 2 pages